Frequently Asked Questions

Frequently Asked Questions

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They are prepaid Grab ride and food vouchers that you can gift to your customers, guests, employees and loved ones.

Grab gift card is brought to you by Grab, which is Southeast Asia’s leading ride-hailing platform. They can be used for GrabCar, GrabTaxi (except GrabHitch and GrabShuttle) and GrabFood.

Download the Grab app from the Apple App store or the Google Play store and follow the steps below:

  1. Recipient receives an email with a message to claim Grab gift card(s).
  2. Click/Tap on ‘Redeem now’. They will be redirected to a Login page where they will key in their phone number that is registered with Grab. 
  3. An SMS will be sent to the account phone number. Enter the OTP code on the web site to complete the gift card redemption.
  4. You will now be able to see the gift card(s) added to your account under the “My Rewards” section in the Grab app.

The Grab gift card will be valid for 180 days after being issued.

*Please kindly note that we are unable to perform renewals of expired gift card(s) or extensions of validity. So use them soon!

Some common reasons your gift card does not work:

  • Gift card has expired
  • Usage did not meet the necessary terms and conditions

Please check which vouchers are active and view the terms and conditions by tapping on your reward within the rewards tab.

If it still does not work, please visit our Help Page.

Simply select your preferred gift card type, design and denominations, add it to your cart, and proceed to make payment with your credit card.

Please visit our Help Page or contact our Grab Help hotline.

Upon a successful purchase, you will receive a confirmation email of your order.

After that, your recipient(s) or you will receive a second email with your Grab gift card(s) immediately after the purchase.

We will email the list of Grab gift card(s) to your email address. You can then distribute the gift card link(s) to the intended recipient.

Unfortunately, the validity cannot be altered once your gift card has been issued. So use them soon!

Unfortunately, we are unable to provide refunds once the gift card is activated.